More people have been turning to community and social services groups for help, leaving services unable to meet the growing demand, according to a survey released by the Australian Council of Social Service.
The Australian Community Sector Survey 2011 survey provides a comprehensive picture of how the non-government community services and welfare sector is travelling, and this year shows a 12% increase in assistance provided by agencies. Respondent organisations (745) provided services on 6,180,282 occasions in 2009-10 compared to 5,513,780 instances in 2008-09.
Despite the overall increase in services delivered, the majority of organisations (55%) indicated that they were still unable to meet the demand for their services. People were denied services on approximately 345,000 occasions, equating to more than 1 in 20 eligible people seeking social services being turned away. This represents a 19% increase on the 298,000 people turned away in 2008-09.