Community sector unable to keep up with demand for services

Community sector unable to keep up with demand for services

Community sector unable to keep up with demand for services

More people have been turning to community and social services groups for help, leaving services unable to meet the growing demand, according to a survey released by the Australian Council of Social Service.

The Australian Community Sector Survey 2011 survey provides a comprehensive picture of how the non-government community services and welfare sector is travelling, and this year shows a 12% increase in assistance provided by agencies. Respondent organisations (745) provided services on 6,180,282 occasions in 2009-10 compared to 5,513,780 instances in 2008-09.

Despite the overall increase in services delivered, the majority of organisations (55%) indicated that they were still unable to meet the demand for their services. People were denied services on approximately 345,000 occasions, equating to more than 1 in 20 eligible people seeking social services being turned away. This represents a 19% increase on the 298,000 people turned away in 2008-09.

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