General Information

General Information

On This Page

COVID-19 Update: 11 June 2021

From 11:59pm Thursday 10 June, the five reasons to leave home will no longer apply in metro Melbourne, and the existing 10-kilometre limit will be increased to 25 kilometres. 

However, people are asked to stay local. That means the only reasons to go further than 25 km will be work, education, care and caregiving, and getting vaccinated. We encourage those who are eligible to get vaccinated against COVID-19.

Carers Victoria would like to emphasise that caring for someone is a legitimate and legal reason to travel beyond the 25km boundary from your home. You are allowed to have visitors in your home, provided the visit is for caring or compassionate reasons, or to receive services.

Masks must be carried at all time and must be word indoors and outdoors except if at home, or if an exemption applies.

To read more about the easing of restrictions, please visit the Premiers website here

If you have concerns in relation to the new restrictions, please phone Carer Gateway on 1800 422 737.

Please note, Carers Victoria’s office will remain closed to staff and the public until further notice.


OFFICIAL: Information about the national rollout of the COVID-19 vaccine

COVID-19 vaccinations are currently rolling out across Australia. Unpaid carers are eligible for vaccines under phase 1B (the current rollout phase). To confirm your eligibility, fill out the eligibility checker here. To download a declaration form, click here.

For general information about the rollout visit the Department of Health website

The Australian Government has recently released vaccine information in accessible formats - Easy Read and Auslan. This accessible content covers questions such as what is the vaccine, who can get it, where, and what to expect. You can find the links below.

COVID-19 vaccines information in Easy Read

The information covers many questions, including:

The information can be found at the Disability Gateway.

The webpage includes a number of Auslan videos.

COVID-19 vaccines are voluntary and free

The COVID-19 vaccine is free for everyone in Australia. Vaccination providers cannot charge you for your appointments to receive the vaccine.

Information for people with disability about COVID-19 vaccines

Some people with disability will be at greater risk of becoming very sick if they catch COVID-19. Getting vaccinated against COVID-19 is a safe and effective way of protecting you, your family and the community.

Further information about COVID-19 vaccines for people with disability is available here.

Other resources about COVID-19 in accessible formats can be found here.

Please share these resources as widely as possible through your networks, people with disability, families and carers and through social media. We also encourage you to actively share these resources in ways that your networks and groups usually receive information, including newsletters, mailouts, and peer support sessions. This will help us share important information with as many people as possible, including people who don’t usually access information online.

If you are a carer and feel unwell

If you are feeling unwell, we encourage you to draw on the support of those around you including family, friends and neighbours to share caring responsibilities.

The Carer Gateway has information on emergency respite care and has developed an Emergency Care Plan document that will help ensure the person you care for is looked after in the event that you are unable to care for them. It can be found here

Stay Connected

Carers Victoria recommends connecting with family and friends on a regular basis via telephone or video calls to ensure you stay connected with your communities.

Please call us on 1800 514 845 for further advice or assistance.

Stay Informed Coronavirus App

The Australian Government’s Department of Health is the official website for the federal response.

The Australian Government has also launched an official app: Coronavirus Australia to stay informed.

Download app in the Apple App Store or Google Play, or join our WhatsApp channel on iOS or Android.

Face Coverings

You must always carry a face mask with you at all times when you leave the home, unless an exception applies. Face masks must be worn:

  • on public transport, in commercial passenger vehicles such as taxis and ride share vehicles, and in tour vehicles
  • by visitors to a hospital
  • by visitors at a care facility (while indoors)
  • on flights to and from Victoria
  • at airports
  • if you are a diagnosed person, or a close contact of someone diagnosed with COVID-19, when leaving your home or accommodation for a permitted reason, such as to seek medical care or to get tested
  • while awaiting the results of a COVID-19 test when leaving your home or accommodation for a permitted reason, such as to seek medical care (except as part of a surveillance or other asymptomatic testing program) while experiencing any symptoms of COVID-19.

It is recommended that you wear a face mask when at a private gathering or when you cannot maintain 1.5 metres distance from other people (such as at outdoor markets, outdoor concerts, street markets, at a busy bus stop or train station platform).

There are a number of lawful reasons to not wear a face mask.

Coronavirus (COVID-19) Symptom Checker

Check your symptoms

Use the Coronavirus (COVID-19) Symptom Checker to find out if you need to seek medical help.

IMPORTANT: If you have severe difficulty breathing, call triple zero (000) immediately and tell the call handler and the paramedics on arrival about your recent travel history and any close contact with a person with confirmed or probable COVID-19.