Useful resources and contacts to support you through the Coronavirus Pandemic.

Useful resources and contacts to support you through the Coronavirus Pandemic

This list of key resources and contacts is here to support you throughout the Coronavirus pandemic. If you have a question about where to seek support and you are not sure where to direct it, call us on 1800 514 845.

Aboriginal Communities Coronavirus (COVID-19) information

Aboriginal peak organisations and leadership are working closely with state, local and Commonwealth Governments to coordinate response plans and ensure we have the necessary resources, equipment, supplies, and support for our community.

Answering Common Questions about Coronavirus

Tonic Health has released a number of videos answering common questions about COVID-19 (Coronavirus).

Tonic Health is a group of well-known, accredited medical professionals. Watch the videos here.

Australian Government Department of Health

Health is closely monitoring the COVID-19 pandemic. Their website provides daily updates, questions answered about the latest news, current facts and figures, travel advice, key contact and phone numbers.

Click here for more information

Visit to learn more about COVID-19 support from all of government including financial support and advice for businesses and employees, help for education providers, advice on domestic and international travel and other community services.

Beyond Blue Helpful Resources

No matter how the coronavirus pandemic is affecting you, Beyond Blue have developed a range of information, strategies and expert advice to help support your social and emotional wellbeing. 

Click here for more information

Claiming Centrelink during the COVID-19 Pandemic - Economic Justice Australia

Economic Justice Australia has put together a factsheet about claiming Centrelink during the COVID-19 pandemic.

The guide is broken into two sections:

  • claiming Centrelink for the first time, and
  • Claiming Centrelink when you have applied for a payment before.

Download the factsheet

Dementia Help Sheets

Dementia Australia has released four Help Sheets outlining tips for people living with dementia, carers, families and friends of people living with dementia, residential care providers and home care providers. Find them here

Emergency Care Plans

The Carer Gateway has an Emergency Care Plan Document that can help ensure that the person you care for is looked after if you are unable to care. Find it here.

Emergency Relief Packages for People in Mandatory Self-Isolation

The Victorian Department of Health and Human Services (DHHS) has established a new program to support people in mandatory self-isolation, who have little or no food, and no network of family and friends to support them. Each eligible household will receive a two-week supply of essential goods. The program is coordinated by the Red Cross in partnership with Foodbank Victoria under the direction of the State Relief Coordinator.

People who are not eligible for the emergency relief packages are encouraged to be self-reliant and call on the help of family and friends wherever possible during the current pandemic.

From Monday 23 March the program can be accessed by calling Victoria’s dedicated coronavirus hotline on 1800 675 398.

Emergency Relief Resource for Carers Living in the Western Region

Emerging Minds: Pandemic Toolkit

Emerging Minds Australia have developed a toolkit of resources that can assist carers to support children’s mental health during the pandemic. It includes videos, fact sheets, podcasts, guides, information about what to expect and how to help children and families cope.

You can find the toolkit here.

Income Support

Services Australia has information here for current income support recipients such as Carer Payment, Jobseeker Payment, Disability Support Payment and Aged Pension:

Industry Code for Visiting Residential Aged Care Homes during COVID-19

This Industry Code ensures aged care residents are provided the opportunity to receive visitors during the COVID-19 pandemic, while minimising the risk of its introduction to, or spread within, a residential care home.


Mental Health Tips

Taking care of your mental health during coronavirus

Here are some tips to take care of your mental health during the Coronavirus pandemic.

NDIS Participants

The NIDA has information here for participants and providers on plan flexibility and payments.

Official Information

The Australian Government’s Department of Health is the official website for the federal response.

The Victorian Government also has its own dedicated local resource.

If you are worried you may have come into contact with COVID-19 please call the Corona Virus Hotline on 1800 020 080 which is open 24 hours 7 days a week.

Older People

The Commonwealth Department of Health has information here for older people living at home, including those receiving Commonwealth Home Support Program services or a Home Care Package:

People with Disability Australia COVID-19 Hub

People with disability face unique challenges during this epidemic.

"People with Disability Australia - PWDA" will be updating their website regularly to collate information and resources and updates on their work advocating for the needs and rights of people with disability at all levels throughout the crisis.

Pharmacies Free Prescription Delivery

Pharmacies can now offer free delivery on prescriptions. Speak to your local pharmacy to find out if they have signed up.

Click here for more details 

Priority Grocery Deliveries

Older people, people with a disability or with compromised immunity or who are required to self-isolate due to COVID-19 can register for priority assistance through WoolworthsColes and some IGA stores. 

Stay Informed Coronavirus Official Government App

The Australian Government has launched an official app: "Coronavirus Australia" to help you stay informed.

Download app in the Apple App Store or Google Play, or join our WhatsApp channel on iOS or Android.

Stay Socially Connected: Free eBook

The Council on the Ageing (COTA) Victoria has released an eBook with ideas to keep you socially connected during the pandemic. The eBook can be used by anyone undertaking social isolation.

Download the free eBook here

Residential Aged Care

The Commonwealth Department of Health has information here for carers, family and friends of older people living in residential aged care facilities.

Check your symptoms

Use the Coronavirus (COVID-19) Symptom Checker to find out if you need to seek medical help.

IMPORTANT: If you have severe difficulty breathing, call triple zero (000) immediately and tell the call handler and the paramedics on arrival about your recent travel history and any close contact with a person with confirmed or probable COVID-19.