Carer Advisory Service

Carer Advisory Service

Carers Victoria supports carers and young carers (aged 25 and under) who provide unpaid support to family members, friends or community members who have a disability, chronic illness, mental health condition or who require additional care due to older age.

When can you reach out?

Open from Monday to Friday, from 9.00am to 5.00pm, the Carers Victoria’s Carer Advisory Service is a free phone support service that provides information and help in accessing a range of carer-specific services.

Who can reach out?

Carers, Young Carers, families or service providers can contact the Carer Advisory Service, regardless of where the carer lives in Victoria or the nature of their care relationship/s.

Carers Victoria has a committed team of friendly and knowledgeable Carer Support Advisors ready to offer their knowledge and support to help carers navigate various systems such as the Support for Carers program, Carer Gateway, My Aged Care, National Disability Insurance Scheme (NDIS), Mental Health, etc.

The Carer Advisory Service also supports service providers and health professionals to identify specific resources and services for carers and the people they care for.

How to reach out?

The Carer Advisory Service can be contacted by phone on 1800 514 845 or by email on

Carers Victoria endeavours to respond within 24 hours, however demand fluctuates and response times may vary.

What carers are saying about the Carers Advisory Service

“Thank you very much for the help you have given me, I would not have been able to do it without you."

“Thank you so very much for your compassionate, caring assistance which has given me hope. It was likewise lovely talking to you on the phone and I am very grateful for that opportunity.”

“Thank you tremendously. You guys are just unbelievable. I knew I came to the right people. Thanks again.”

“Cannot thank you enough for patience and care, as every door has been closed up until now.”

To find out more

For more information on carer support and the Carers Advisory Service, Carers Victoria can help you every step of the way.

For starters, please read our resources.

Carers Victoria can also support carers who speak English, Arabic, Greek, Japanese, Karen, Mandarin, Spanish, Urdu and Vietnamese.

Carers Victoria will listen to your challenges as a carer and we can also connect you to the help you might need.

Additional support

General support for carers in the community outside of Carers Victoria is also available: