Published on 23 April 2019

New carer services from July

The Integrated Carer Support Service is a Commonwealth reform of services for carers.

The Integrated Carer Support Service is a Commonwealth reform of services for carers. Under the new arrangements, funding for existing services are being merged into a single Carer Gateway which will commence rolling-out in September.

From July, carers will be able to access the new supports and services through the Carer Gateway website at carergateway.com.au

  • Peer support to connect you with an online community forum for carers to share their stories, knowledge and experience with other carers.

  • Self-guided coaching to support and teach you skills online at your own pace • on a range of topics related to your caring situation. 

  • Phone-based counselling service to provide you with short-term emotional and psychological support when you need it.

  • Practical skills courses to improve your general skills and knowledge about your caring role.

Under the new arrangements important carer services will remain, including:

  • Information and advice

  • Peer support

  • Counselling (up to six sessions with a skilled and qualified counsellor) 

Recipients of Carers Victoria's services will remain in place until November to support you while you move to the new Carer Gateway service providers.

The below resources provide further information about the funding changes related to the rollout of Carer Gateway.

If you have any questions please contact Carers Victoria on 1800 242 636.

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