Alfred Health Carer Services - Southern Metropolitan Region - Carer Support (Caulfield Office)

Alfred Health Carer Services is the Commonwealth Respite and Carelink Centre for the Southern Region (including Mornington Peninsula) of Melbourne. We support carers in Melbourne's south by providing information, practical and emotional support, and access to respite and other community services. Our role is to try to make the lives of carers a little bit easier. We work in the ten local government areas and are one of the largest Commonwealth Respite and Carelink Centres in Australia, catering to the needs of our diverse carer community.

The first step is to phone us. We can help you meet immediate needs and provide connections to services which can support your ongoing circumstances.

Who are carers? Carers are family members and friends who care for someone who has a disability, chronic or mental illness or is frail aged. The person they care for has difficulty managing at home or in the community without assistance.

What is respite? Respite is a short period of rest or break. It is important for a carer to take a break from their role as a carer and daily challenges. Respite provides carers some time to focus on their wellbeing.

Am I eligible to use this service?

Any carer living in the Southern Metropolitan region - the cities of Bayside, Cardinia, Casey, Frankston, Glen Eira, Greater Dandenong, Kingston, Mornington Peninsula, Port Phillip and Stonnington is eligible to use this service.

Are there any free services or programs that are useful to me as a carer?

Carer Support Workers provide emotional support and practical assistance to help carers continue caring at home. This support is short term, usually between six weeks and six months. Support is offered to carers caring for a person with a disability, a mental health concern, an older person with a chronic illness, someone living with dementia or if access to residential respite options is required. Support is also provided to young people caring for a parent, brother, sister or friend with a disability or mental health issue.

Telephone Support - We provide a 24 hour telephone service for carers. It is a starting point for carers needing information, support and urgent respite. Trained staff can help carers get started, meet their immediate needs, and provide connections to ongoing supports.

Carer Support Programs - Carer Support Programs assist carers to make informed choices about their caring role, provide practical and emotional support, and information about respite and community services. They can also arrange and coordinate access to a range of respite and support services. Carer Support Programs are provided by our service in a number of areas:

Are there any services that I may need to pay for but that are useful to me as a carer?


Opening Hours

8.30am to 5pm, Monday to Friday.

Cost to Use the Service

There is no cost for information, referral and carer support. Fees apply for our Commonwealth Home Support Programs and some group activities. To find out whether there is a fee for a service please contact us

Translation Services as English is my Second Language

Translation services are available upon request



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For more Information and Support Contact Us Via...

p. 1800 052 222

national relay service (a phone solution for people who are deaf or have a hearing or speech impediment). 1800 555 660

telephone interpreter service. 131 450


a. Caulfield - Head Office
Caulfield Hospital
260 Kooyong Rd
Phone: 03 9076 1111
Fax: 03 9076 4055


Suite 3, 31 Princes Highway
Phone: 03 9212 3000

51 Playne St
Phone: 03 8781 3400

NDIS registered?


Frequently asked questions

Is the organisation accessible for people with disabilities?


Caulfield Hospital, 240-260 Kooyong Road, Caulfield VIC 3162