Benetas is one of the leading not-for-profit providers of residential care, in–home care, respite care, housing services and retirement living in Victoria. We provide older people, their families and carers with outstanding levels of customer service and individualised care when they need it.

Benetas cares for more than 4,000 older people each year through an integrated range of community, home-based aged care services as well as specialist residential care and accommodation across Melbourne, the Mornington Peninsula and regional Victoria.

Am I eligible to use this service?

You must contact Benetas who will conduct an assessment to determine eligibility.

Are there any free services or programs that are useful to me as a carer?

Are there any services that I may need to pay for but that are useful to me as a carer?

Respite services - We know that many older people are able to stay living in their own homes because their family and friends help support them. We also know that helping these unpaid carers to remain happy and healthy is critical to ensure they can continue to support their loved one. That’s why respite services are so important. We provide carers with a break and the older people they care for with the chance to socialise with others their own age.

Day programs - Benetas has a range of centres, which are set up to be as home-like as possible, operating from Monday to Friday. These programs are held during the day and run under the direction of a qualified coordinator. Clients have the chance to socialise with others, enjoy games, meals together and outings to museums, parks and other local attractions.

Overnight/extended respite - Many of the centres also have bedrooms which allow for our clients to spend extended periods of time with us. This can be very helpful when a carer needs to travel for work or go away on holiday. Staff are on site 24 hours a day and all meals are provided. Every effort is made to meet our clients’ regular home routines. Many clients regularly enjoy overnight, weekend and short stays with us and have established strong relationships with the staff who assist them during these periods.

Respite at residential facilities - Many of our residential aged care facilities have dedicated rooms for respite clients. These can be utilised by older people who are unwell or need extra care when recuperating after time in hospital and their regular carer is unable to provide the support they need. Residential respite is subject to availability. Please call the Benetas Customer Centre on 1300 23 63 82 for more information. View residential facility locations.

Respite in your own home - If you’d like respite support in your own home, our Benetas Home Care service can assist. A qualified Benetas Home Care Personal Care Worker will visit you at home and you pay an hourly fee. There is no waiting list for this service and support is available 24 hours per day, seven days a week. Learn more about Benetas Home Care.

Day and Overnight Respite Centres

Bateman House : 99 Osbourne Street Williamstown, (03) 93999262

Hurlingham Day Centre: 76 Union Street Brighton East, (03) 8803 9460

Kilby House: 23 York Street Glenroy, (03) 93061343

Satellite Respite Services

St Laurence Court Day Program: Bendigo

Epping Social Support Group: Epping, (03) 93061343

Springvale Day Program : Springvale, (03) 95962227

Sunshine Day Program:Sunshine, (03) 93999262

Memory Loss and Dementia Service - A highly qualified Memory Loss and Dementia Advisor will visit you at home to discuss your needs. We then work with you and your family to develop a tailored plan that will support you, connect you to the right services, and help you make decisions about the future.

Home Care Package - A Home Care Package can support you to remain living at home independently for as long as possible. Support can include showering, gardening, cooking or nursing care. In order to access funding for a Home Care Package, the person requiring support must be assessed by a member of the Aged Care Assessment Service (ACAS) team. The ACAS will assess if a person is eligible to receive a Home Care Package and determines the level of package an individual is eligible to receive. There are some costs associated with receiving a Home Care Package, this is calculated based on the income of the person receiving the services. You can be asked to pay a ‘care recipient contribution fee’ of up to 17.5% of basic pension, plus up to 50% of income above the basic pension. Rest assured however, that you can’t be refused a Home Care package if you are unable to pay.

Dementia and Veteran’s Supplement - In addition to receiving a Home Care Package across any of the four levels, you may be eligible for one or more supplements. The purpose of these supplements is to provide additional financial assistance in recognition of the additional costs associated with dementia and mental health care. If a person is diagnosed with dementia, they can be eligible for a Dementia supplement that provides an extra 10 per cent in government funding on top of the relevant Home Care Package funding. There is also a Veteran’s supplement for veterans with an accepted mental health condition. Like the Dementia Supplement, the Veterans’ Supplement provides an extra 10 per cent in government funding on top of the relevant Home Care Package funding. Veterans with a Department of Veterans’ Affairs accepted mental health condition are eligible for this supplement.

Aged Care Homes - Benetas has 13 residential aged care facilities (nursing homes) across Melbourne, Bendigo and the Mornington Peninsula

Services For Veterans - domestic assistance, personal care, respite care, garden maintenance and much more

Retirement Living - Dalkeith Heights Independent Living, formerly operated by Grace Bruce homes, is part of a suite of services offered by Benetas in the Gippsland area.

Opening Hours

9am to 5pm, Monday to Friday.

Cost to Use the Service


Translation Services as English is my Second Language

Available upon request


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For more Information and Support Contact Us Via...

Benetas Aged Care Advice Line

p. 1300 23 63 82


All other enquiries to:

Benetas Support Office

  1. 03 8823 7900
  3. Level 1, 789 Toorak Rd, Hawthorn East VIC 3123 or PO Box 5093, Glenferrie South VIC 3122

Residential Aged Care Facilities

Broughton Hall: 2 Berwick Street, Camberwell, 03 90951500

Colton Close: 1-19 York Street, Glenroy, 03 82563200

Corowa Court: 752 Esplanade, Mornington, 03 59759633

Dalkeith Hostel: 49-53 Hazelwood Rd, Traralgon, 03 5174 1759

Dowell Court: 159 Lower Heidelberg Rd Ivanhoe East, 03 94971887

Gladswood Lodge: 15 Waxman Parade, Brunswick West, 03 93863792

Hazelwood House: 59-91 Philip Parade, Churchill, 03 5122 3000

Lovell House: 389 Alma Road, Caulfield North, 03 90951200

St George’s: 13-19 Howard Street Altona Meadows, 03 93157811

St John’s Park: 14 Reay Road Mooroolbark, 03 97237944

St Paul’s Court: 13-15 Nolan Street Frankston, 03 97813411

St Laurence Court: 112 Upper California Gully Rd California Gully, 03 54469699

St Laurence Court: 6-8 Wesley Street Kangaroo Flat, 03 54470477

Retirement Living

Dalkeith Heights: 49-53 Hazlewood Rd, Traralgon, 03 5175 0955

Day and Overnight Respite Centres

Bateman House: 99 Osbourne Street Williamstown, 03 9399 9262

Hurlingham Centre: 76 Union Street Brighton East, 03 8803 9460

Kilby House: 23 York Street Glenroy, 03 9306 1343

Satellite Respite Services

St Laurence Court Day Program: Bendigo

Epping Social Support Group: Epping, 03 93061343

Springvale Day Program: Springvale, 03 95962227

St John’s Park Day Program: Mooroolbark, 03 9723 7944

Sunshine Day Program: Sunshine, 0412 477 896

Independent Living Units

Paddington Court/Archbishop Head: Hughesdale, 03 97235817

St Catherine’s Court: Caulfield South, 03 97235817

St James Village: Pakenham, 03 97235817

St John’s Park: Mooroolbark, 03 97235817

St Laurence Court: Eaglehawk, 03 54469699

Trinity Court: Caulfield South, 03 97235817

Benetas Home Care - East

Mitcham: 361 Mitcham Road Mitcham, 03 88041101

Benetas Home Care - South

Caulfield North: 389 Alma Road Caufield North, 03 90951250

Frankston: 54 Heatherhill Road Frankston, 03 88039457

Benetas Home Care - North West

Braybrook: Suite 1-2 77-79 Ashley St Braybrook, 03 83712100

Benetas Home Care - Greater North West

Mooroopna: Shop 6 & 7 69-75 McLennan St Mooroopna, 03 58255244

Horsham: 91A Wilson Street Horsham, 03 83712100

Bendigo: 6-8 Wesley Street Bendigo, 03 83712100

Benetas Home Care - Greater East

Lakes Entrance: Shop 347A The Esplande Lakes Entrance, 03 51556000

Traralgon: 49-53 Hazelwood Rd Traralgon, 03 51778311

Leongatha: Shop 8, 9 Pearl Street Leongatha, 03 90951292

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Frequently asked questions

Is the organisation accessible for people with disabilities?


Level 1, 789 Toorak Road, Hawthorn East VIC 3123