Council of the Ageing - COTA

COTA (Council on the Ageing) is the primary organisation representing the interests of older Victorians. COTA offers services such as the Seniors Information which offers free information of interest to older Australians, Need to know information sessions, Senior Rights Victoria and lists of social and recreational groups for older people in Victoria and much more.

Am I eligible to use this service?

This service can be used by anyone living in Victoria

Are there any free services or programs that are useful to me as a carer?

Seniors Information Victoria - offers free information as an independent service, supported by the state government, on a wide range of issues of interest to older Victorians including:

  • Housing options from independent living to residential care
  • Home-based and community services
  • General information on financial and legal issues
  • Health and wellbeing
  • Retirement
  • New learning opportunities, and much more.

Phone: 1300 13 50 90

We are open: Monday Tuesday 9:30am to 1pm, Wednesday 1pm – 4:30pm, Thursday Friday 9:30am to 1pm

Interpreter available via the Telephone and Interpreting Service on 13 14 50

  • Call in and visit us at Level 4, Block Arcade, 98 Elizabeth Street, Melbourne VIC 3000
  • Talk to one of the information staff or just browse.
  • Or email your inquiry to us.

Seniors Information Victoria Online Directory - ( which has links to Community Legal Centres, Accommodation and much more.

Need to Know sessions - are held from 10.30 am to 12.00 pm in COTA’s meeting room, 4th floor, Block Arcade, 98 Elizabeth Street, Melbourne. Bookings are essential: phone 1300 135 090. To be notified about upcoming Need to Know sessions, please subscribe to our fortnightly e-newsletter. Regularly held sessions include: Want the best electricity deal? and Do you want to solve the mystery of your mobile phone?

Seniors Rights Victoria - ( is a free service that has been established to help prevent elder abuse and safeguard the rights, dignity and independence of older Victorians. It provides:

  • telephone information and referral
  • advocacy and support
  • legal services
  • community education

People who are concerned about abuse or neglect that is affecting them or someone they know can call Seniors Rights Victoria on 1300 36 8821.

Situated within COTA Victoria (Council on the Ageing), Seniors Rights Victoria works in partnership with Justice Connect, Eastern Community Legal Centre and Loddon Campaspe Community Legal Centre.

Are there any services that I may need to pay for but that are useful to me as a carer?

Opening Hours

9am-5pm, Monday-Friday

Cost to Use the Service

This is a free service.

Translation Services as English is my Second Language

Interpreters are available and provided upon request.


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For more Information and Support Contact Us Via...

p. 03 9654 4443


a. Level 4, Block Arcade 98 Elizabeth Street Melbourne VIC 3000

NDIS registered?


Frequently asked questions

Is the organisation accessible for people with disabilities?


Level 4, Block Arcade, 98 - 100 Elizabeth Street, Melbourne VIC 3000