Service Provider Training

Service Provider Training

Carers Victoria offers training to Community Care Service Providers.

Carers Victoria offers training to Community Care Service Providers.

This practical training will be beneficial for both paid and volunteer workers at all levels, as well as family and friends who are unpaid carers providing support to someone in their home.

The scope of the training will focus on knowledge and practical skills required to deliver services and improve outcomes for your clients, for example:

  • embedding wellness, person and family centred capacity building and restorative care approach;
  • responding to changing service delivery models and changing populations;
  • providing first response to client or workplace incidents.

Workshops can be provided online (or onsite, once COVID-19 restrictions lift) for a group of 10 or more.


Service Provider – Training Calendar

Limited Offer – 1 hour Zoom Provider Sessions FREE

Carers Victoria is pleased to launch a public training calendar for service providers. This allows professionals to join our popular courses as individuals or with a few colleagues.

For a short time, we are offering our most popular one hour online sessions as FREE public training events to service providers. Places and courses are strictly limited so be sure to get in quickly! This offer is only available for our public service provider education sessions run in September and October 2020.

For fair access, we ask that you send no more than three people from your organisation to anyone free session. However, feel free to check with us a few days before the event to see if we have any last-minute vacancies. Alternatively, you may like to consider a session specifically tailored to your needs.

Topics Include

Self Care For Workers Online Workshop (FREE)

Workshop Description

Professional development for those working with clients and their families

Do you find it hard balancing work and life demands? Do you take work problems home with you?

Work through these issues with other professionals who also find it challenging.

Who Should Attend

This workshop is for workers providing support to clients and their families in community, aged or health care.

Topics Include

  • Beliefs and habits which may be barriers to self care and finding ways to overcome these.


Upcoming Online Workshops

 

Mind your Boundaries Online Workshop (FREE)

Workshop Description

Establish boundaries which protect you, your client and the family carer

Having clear professional boundaries protects you, your clients, family carers and your organisation.

In this workshop, we look at boundary issues which can occur when working with clients and families, discover how setting boundaries offers protection and explore strategies for managing boundaries in the workplace.

Who Should Attend

This workshop is for service providers only.

Topics Include

  • Discover the benefits of working to boundaries and what can go wrong when we don’t;
  • Explore ways to protect you, your clients and their carers.

October

Tuesday 27 October
10.00am - 11.00am

Download Flyer

 


Engaging with Family Carers Online Workshop (FREE)

Workshop Description

Working together with your client’s family

Establishing good ‘partner-in-care’ practice

Good ‘partner-in-care’ relationships between workers and caring families are important when supporting your client. This workshop will identify the challenges you may face as a worker and that families may face as you work with them.

Who Should Attend

This workshop is for service providers only.

Topics Include

  • The experience of organisations and support workers of engaging with caring families;
  • The experience of families in working with support agencies and workers;
  • Managing challenges to support your client in the best way possible

Friday 2 October 2020
2.30pm - 3.30pm

Download Flyer

 


Conversations with Family Carers Online Workshop (FREE)

Workshop Description

Productive conversations with family carers

Overcoming challenges when conversing with family carers

Conversations can be challenging when emotions are running high and people are under stress. As a provider of professional services, working out ways of managing these situations is so important to achieving a productive outcome.

Who Should Attend

This workshop is for service providers only.

Topics Include

  • Understanding some of the stress that family members may be facing;
  • Using conversational techniques which may help you as the service professional to achieve the best possible outcome.

Friday 30 October 2020
10.00am - 11.00am

Download Flyer

 


Mental Health First Aid Training Online For Workforces

Program Description

Become a Mental Health First Aider

Complete online modules and workshops

This course is designed to assist participants gain skills and knowledge in helping a person who is experiencing a mental health issue or crisis.

In response to COVID-19 this course will be run entirely online in two components.

Component 1

Self-paced eLearning Modules.Length: 5-7 hours.

Component 2

Instructor-led component using Zoom video conferencing. Length: Two sessionsof 2.5 hours each including set-up time.

Please Note: All participants must complete Component 1 within two weeks prior to the commencement of Component 2, the online Zoom sessions. Attendance is required for the entirety of Component 2 to qualify as a Certified Mental Health First Aider with Mental Health First Aid Australia.

Who should attend

The course is for service providers only, this could include specific workforces, such as support workers or staff from other sectors.

Topics will include

The key learning objectives of this course include:

How to provide initial support to adults who are:

Developing a mental health problem including:

  • Depression
  • Anxiety problems
  • Psychosis
  • Substance use problems

Experiencing a mental health crisis including:

  • Suicidal thoughts and behaviours
  • Panic attacks
  • Traumatic events
  • Severe effects of alcohol or other drug use
  • Severe psychotic states
  • Aggressive behaviours

Course Details

Mental health first aid strategies are taught in evidence-based training courses authorised by Mental Health First Aid Australia (MHFA) and delivered by accredited MHFA instructors across the country. Carers Victoria’s Instructors are accredited by MHFA Australia.

On successful completion of this course, participants will be issued with a Certificate of Completion.

There are no workshop dates at present.

 


Tailored Training

Our workshops can be customised to suit your organisation. We can also develop other workshops to suit you and/or your client’s needs. Our topics are listed below.

Face-to-face sessions will return as COVID-19 restrictions ease. For more information please email us at education@carersvictoria.org.au

 

Training topics include

Communication with a Twist

Communication with a Twist

3-hour workshop  

Improving workplace interactions with family carers. Developing the best communication with family carers

There’s always more to learn about workplace communication skills!

This interactive workshop explores the complexity of communicating with your client’s family carer. It focuses on communication glitches that can trip us up. It suggests ways to manage these situations through skills which can be learned and practised.

Who should attend

The course is open to support workers and managers of community services organisations .

Topics include 

  • Exploring communication with your client’s family
  • Identifying your personal communication strengths
  • Developing ways of acing good communication.

Course Details 

This non-accredited workshop will include a range of interactive activities to challenge and reinforce learning.

A certificate of attendance will be issued upon completion 

Cost

$88 per participant including GST  
(discounts may apply to groups) 

Booking information 

See our website for current workshops  www.carersvictoria.org.au/workshops

To book onsite workshops for ten or more participants, or for more information please visit our website or phone Carers Victoria Education Services 1800 514 845.

CPR

Perform Cardio-Pulmonary Resuscitation (CPR)

HLTAID001
3 hours

Course Objective

This accredited unit of competency aims to develop or refresh skills and knowledge required to administer Cardio-pulmonary resuscitation (CPR) in the workplace.

Course Content (CPR ONLY)

The key learning objectives of this workshop include:

  • Principles of First Aid includes OHS requirements, legal responsibilities

  • Assess an emergency situation

  • Management of an unconscious casualty (include CPR and Defibrillation)

The training and assessment will include both theory and practical components.

Statement of attainment will be issued on successful completion of assessment activities.

This nationally recognised course is delivered under partnership agreement with registered training provider Rich River First Aid (RTO no. 40990)

There are no workshop dates at present.

If you would like to request a workshop for yourself or your organisation, please click here.

Engaging with Families

Engaging with Families

3-hour workshop

Working together with the families of your client. Establishing good ‘partner-in-care’ practises.

Good ‘partner-in-care’ relationships between workers and caring families is important to best support your client. This workshop will identify some of the challenges you may face as a worker; explore the broader carer context; and suggest strategies to assist you and caring families to work together for the benefit of the client

Who should attend

The course is open to support workers and managers of community services organisations.

Topics include 

  • The organisational and support worker experience of engaging with caring families
  • Understanding the broader carer context including legislation which covers family carers
  • Ways of managing challenges to support your client in the best way possible.

Course Details 

This non-accredited workshop will include a range of interactive activities to challenge and reinforce learning. A certificate of attendance will be issued upon completion.

Cost

$88 per participant including GST  
(discounts may apply to groups) 

Booking information 

See our website for current workshops  www.carersvictoria.org.au/workshops

To book onsite workshops for ten or more participants, or for more information please visit our website or phone Carers Victoria Education Services 1800 514 845.

First Aid

Provide First Aid

HLTAID003
7 hours + Pre-reading and assessment

Course Objective (Includes CPR)

The aim of this accredited unit of competency is to provide participants with the necessary knowledge and practical skills to provide first aid in emergency situations in the workplace.

Course Content

The key learning objectives of this course include:

  • Principles of First Aid includes OHS requirements, legal responsibilities

  • Determine first aid facilities and training requirements

  • Assess an emergency situation

  • Management of Emergency Situations including roles and responsibilities

  • Management of an unconscious casualty (include CPR and Defibrillation)

  • Management of acute medical illnesses (e.g. Heart conditions, Asthma, Anaphylaxis)

  • Management of Trauma-related injuries (e.g. Bleeding, fractures, spinal injuries) The training and assessment will include both theory and practical components this includes self-paced learning and assessment tasks to be completed prior to attending a practical workshop.

Statement of attainment will be issued on successful completion of assessment activities.

This nationally recognised course is delivered under partnership agreement with registered training provider Rich River First Aid (RTO no. 40990)

There are no workshop dates at present.

If you would like to request a workshop for yourself or your organisation, please click here.

Mental Health First Aid Training Two-Part Program

Mental Health First Aid Training Two-Part Program

Two days (12 hours)

This two-day program is designed to assist participants to gain the skills and knowledge to help a person who is experiencing a mental health problem, or crisis.

Who should attend 

The program is open to workers, carers, or anyone wanting to gain a greater understanding of mental health first aid training. 

Topics include 

The key learning objectives of this program include: 

How to provide initial support to adults who are:

- Developing a mental health problem including:  

  • Depression 
  • Anxiety problems 
  • Psychosis 
  • Substance use problems 

- Experiencing a mental health crisis including:

  • Suicidal thoughts and behaviours 
  • Panic attacks 
  • Traumatic events 
  • Severe effects of alcohol or other drug use 
  • Severe psychotic states 
  • Aggressive behaviours 

Course Details 

Mental health first aid strategies are taught in evidence-based training courses authorised by Mental Health First Aid (MHFA) Australia and delivered by accredited MHFA instructors across the country. Instructors are accredited by MHFA Australia. 

On successful completion of this program, students will be issued with a Certificate of Completion. 

Please note The program consists of two six-hour sessions. Participants must attend the entire 12 hours and cannot bring the person they care for.    

Cost

$374 per participant including GST  
(discounts may apply to groups) 

Booking information 

See our website for current workshops  www.carersvictoria.org.au/workshops

To book onsite workshops for ten or more participants, or for more information please visit our website or phone Carers Victoria Education Services 1800 514 845.

Mind your Boundaries

Mind your boundaries

3-hour workshop

Protect you, your client and the family carer

Having clear professional boundaries protects you, your clients, family carers and your organisation. But sometimes this can be hard! In this workshop, we look at issues that can occur when working with clients and families, discover how setting boundaries offers protection, and explore strategies for managing boundaries in the workplace.

Who should attend

The course is open to support workers and managers of community services organisations.

Topics include 

  • Identify challenges that can occur when working with clients and families. 
  • Discover the benefits of working to boundaries. And what can go wrong when we don’t! 
  • Learn some strategies that protect you, your clients and their carers 

This non-accredited workshop will include a range of interactive activities to challenge and reinforce learning. A certificate of attendance will be issued upon completion. 

Cost

$88 per participant including GST  
(discounts may apply to groups) 

Booking information 

See our website for current workshops  www.carersvictoria.org.au/workshops

To book onsite workshops for ten or more participants, or for more information please visit our website or phone Carers Victoria Education Services 1800 514 845.

Transferring People Safely (Manual Handling)

Transferring People Safely (Manual Handling)

4 hours

Course Objective

To provide participants with skills and knowledge to safely undertake manual handling tasks in the community sector.

Course Content

  • Legislative requirements in relation to OHS and manual handling

  • Common injuries caused by manual handling

  • Risk management procedures and assessments

  • Safe techniques

  • Use of equipment including slings and hoists

The training will include both theory and practical components.

This is a non-accredited course. A certificate of attendance will be issued to all participants.

A certificate of attendance will be issued to all participants.

There are no workshop dates at present.

If you would like to request a workshop for yourself or your organisation, please click here.