Our Organisation

Our Organisation

Carers Victoria is the statewide voice for family carers, representing and providing support to carers in Victoria.

Our Vision

That all unpaid carers are recognised, valued and supported.

Our Purpose

To advance understanding of Victoria’s unpaid carers, and improve their access to assistance.

Our Enablers

  • Collaboration

  • Innovation

  • Education

  • Financial Sustainability

  • Information and Communication Technologies

  • Research and Evidence-based Outcome

Our Values

Carers Victoria uses the acronym ‘CARER’ to describe our values, meaning:


Committed to carers and caring

We’re committed to changing the lives of carers for the better and ensuring that they have a voice that is heard, included and respected.

› Commitment › Passion › Compassion › Resilience


Able to build and strengthen community

We bring people together and actively seek opportunities to learn, share, help and partner with our team, supporters, carers and partners.

› Collaboration › Connection › Helping › Sharing


Respectful and united in our differences

We value every individual regardless of their life experience and we speak up and stand up when we see disrespect and discrimination in action.

› Respect › Diversity › Inclusion › Belonging


Empower curious and creative pioneers

We ask questions, respectfully challenge each other, look for ways to try new things and empower our colleagues and supporters to do the same.

› Innovation › Creativity › Curiosity › Empowerment


Responsible for our actions, we celebrate success, learn from the rest

We take responsibility for our actions, sharing our successes and supporting one another through our mistakes and failures.

› Reflection › Learning › Celebration › Accountability

Our Core Business

Carers Victoria is recognised and funded as the leading body for carers and caring families in Victoria.

We work collaboratively with Carers Australia and the other State and Territory based Carer Associations to represent and advocate and provide carer services on behalf of carers throughout Australia.

Our core work includes:

  • Being the 'voice' of carers

  • Raising awareness of carers and caring in our communities

  • Being the place to go for all carers and for information about carers

  • Providing effective, quality services and programs to support the needs of carers and the people they care for

  • Create innovative services and products to meet the needs and service gaps for carers and the people they care for

  • Working to represent all carers, including Aboriginal and Torres Strait Islander carers, carers from Culturally and Linguistically Diverse backgrounds, and LGBTIQA+ carers

  • Research, policy development and effective advocacy.

The Way We Work

Carers, the people they care for and their families are at the centre of everything we do; we support carers self-directing their services.

Our work is undertaken in close collaboration with carers, our member associations and strategic partners; working towards a common goal.

We act with integrity, ensuring accountable and ethical organisational practice.

As a national network our work encourages personal growth and empowerment of carers, the people they care for and their families.

We celebrate diversity and strive to provide inclusive services, recognising that carers come from all walks of life and have different needs.

We strive for innovation, and continuous improvement.

We achieve our mission through awareness raising, advocacy and the delivery of carer services.

We utilise and integrate digital technologies.

Carers Victoria provides a range of services and supports to carers. Get to know some of our staff working in different functions across our organisation including advisory and access, education, counselling and carer support.