Carers Victoria is committed to raise awareness of caring and carers’ issues, and to take a leadership role in listening to what carers tell us needs to change.
Carers Victoria welcomes compliments, complaints, concerns, and feedback. We value the opportunity to learn from your experience and improve our services.
All service users, carers, stakeholders, and community members have the right to provide feedback or make a complaint, either verbally or in writing.
When you make a complaint, you can expect that it will be handled:
What happens when you make a complaint?
We will:
We aim to resolve complaints as quickly as possible and will keep you informed if additional time is needed.
Feedback and complaints help us improve our services and inform our advocacy on behalf of carers. All complaints are managed in accordance with Carers Victoria's Complaints Handling Procedure.
Carers Victoria respects your privacy. We follow the rules of the Privacy Act 1988 (Cth) to keep your information safe.
We want to give you the best service possible and are always looking for ways to improve. To help us, please complete the form below.
You may provide feedback anonymously. However, if you do not provide your name and contact details, we may be unable to:
Anonymous feedback and complaints will still be reviewed and considered where sufficient information is provided, and appropriate action will be taken where practicable.
If you would like us to follow up with you about your feedback, please provide your name and preferred contact details.
