Navigating the NDIS is often a full-time job on top of everything else you do. We know that as an unpaid carer, your priority is ensuring your loved one receives the support they deserve—without being taken advantage of.
The Australian Competition and Consumer Commission (ACCC) has recently released a report specifically addressing concerns about how some NDIS providers are treating consumers. Here is what you need to know to protect your rights and your budget.
The ACCC’s new report, Observations on Consumer Issues in the NDIS, highlights that some businesses in the sector may be breaching the Australian Consumer Law (ACL). This isn't just about "bad service"—it's about potential exploitation and illegal conduct.
As someone who often manages service agreements, invoices, and scheduling, you are the first line of defense against unfair practices. The ACCC identified several "red flags" that carers should be aware of:
Misleading Claims: Providers being dishonest about what a service costs or what it includes.
High-Pressure Tactics: Being pushed into agreements or services that aren't right for the participant.
Unfair Contracts: Terms that make it nearly impossible to switch providers or cancel a service.
Scams: A rise in targeted attempts to exploit NDIS funding.
Read the Media Release: Australians living with disability at risk of exploitation
Download the Full Report: NDIS report: ACCC observations on consumer issues
