Mental Health

Mental Health

Caring for someone with a mental illness can be challenging and confusing. The illness can cause unfamiliar behaviours that aren’t easy to cope with.

It is important to remember that you are not to blame for the illness, nor is the person you care for. It is not something to be ashamed of.

For support, contact the Carer Gateway for support on 1800 422 737 or visit

They can help you link up with local services and supports that understand what you are going through and can help make your caring role easier.



Who do we help?

You can access our mental health services if you:

  • Care for a family member or friend of any age who is experiencing a mental illness; and you
  • Live in Melbourne’s western metropolitan area (the local government areas of Brimbank, Hobsons Bay, Maribyrnong, Melbourne, Melton, Moonee Valley or Wyndham)

If you are caring for somebody aged 65 or older you may be able to access our aged care services.

If you live in a local government area not covered by us contact the Carer Gateway for support on 1800 422 737 or visit

How can we help?

  • We offer support and give you the chance to talk to somebody

  • We arrange respite and may be able to help with the costs

  • We give workshops on topics of interest to carers

  • We provide information about appropriate respite options that may be available

  • We link you to other services that may be able to help

  • We put you in touch with carer support groups where you can meet other people in similar situations

We work hard to raise the profile of caring families in the West, partnering with other organisations to help them to develop services that are sensitive to the needs of people who have a mental illness and to the needs of the families that care for them.

Arrange a referral

Freecall 1800 514 845 anywhere in the Western Metropolitan region of Melbourne. Our staff can assess your eligibility and make a direct referral.

If you live outside of this region, phone the Carer Gateway on 1800 422 737.

NDIS: Information for mental health carers

People living with a psychosocial disability, where the condition is permanent and substantially reduces their capacity to perform every-day activities, may be eligible to receive support through the NDIS.

Your confidentiality and privacy

Our mental health program is completely confidential and we handle the personal information you share with us according to the legal standards set by government. Read our privacy policy for more information.