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Statewide Carer Advisory Service

Carers Victoria Advisory Line
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Free, personalised support – just a phone call away

Available Monday to Friday 9am-5pm, our Statewide Carer Advisory Service is designed to give carers quick, clear, expert information, advice and help them link to assistance - whoever they are, wherever they live, and whomever they are in care relationships with.

We support anyone providing care to a family member, friend or community member living with a disability, chronic illness, mental health condition, or who needs extra support due to age – including young carers aged 25 and under.

You can also complete our enquiry form anytime, and we’ll get back to you as soon as possible.

How the Statewide Carer Advisory Service works

Open from Monday to Friday, from 9.00am to 5.00pm, the Carers Victoria’s Statewide Carer Advisory Service is a free phone support service that provides information and help in accessing a range of carer-specific services.
Phone or fill up the form – whatever works for you.
- Call 1800 514 845 Monday to Friday, 9am to 5pm.
- Fill up the enquiry form.

We aim to respond within 24 hours. Please note, response times may vary depending on demand.

Our service is open to:
- Unpaid carers of any age, including young carers (25 and under)
- Family members or friends providing care
- Health professionals & service providers seeking carer related resources.

No matter your relationship to the person you care for, or where you live in Victoria, our team is here to help.

Whatever you’re facing as a carer, you don’t have to face it alone.

We’ll take the time to understand your situation and connect you with the right support. Whether it’s practical help, emotional support, or simply knowing what your options are – we’re here for you every step of the way.
- Find out what support & service you’re entitled to.
- Understand how to access health, aged care, mental health & disability services.
- Connect with local programs, counselling and carer support groups.
- Information on financial help, respite options & more.
We can assist in English, Arabic, Greek, Japanese, Karen, Mandarin, Spanish, Urdu & Vietnamese.

Let us know your language preference when you get in touch- we’re committed to helping every carer feel heard & supported.

Additional Support

Together with Carers Victoria, there are other services available to support carers like you.

Caring for someone?
You’re not alone.

If you support someone with their daily life, you’re a carer – and we’re here for you. Our Statewide Carer Advisory Service is dedicated to supporting unpaid carers.

No matter your situation, get expert guidance, practical advice, and the support you need to care well – and stay well.

Monday to Friday 9am – 5pm.
Contact us for free carer support
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Carers Victoria acknowledges the Traditional Owners of the land on which our offices are located, the Wurundjeri peoples of the Kulin Nation, and pay our respect to Elders past and present. We acknowledge the continuing connection to land and waters. Sovereignty was never ceded.
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