This legal document outlines some of the terms and conditions under which you agree to use our website and other electronic media. Please read it carefully.

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This legal document outlines some of the terms and conditions under which you agree to use our website and other electronic media. Please read it carefully.

Carers Victoria Inc., Registration number A0026274M, ARBN 143 579 257 (‘Carers Victoria’) publishes a website, social media sites and other electronic communications (‘our electronic media’) to provide information for the benefit of caring families, the professionals who support them, the funding bodies, agencies and individuals who support initiatives for caring families, and the general public.

This privacy notice is part of the terms and conditions under which you agree to use our electronic media.

If you commence or continue to access and use our electronic media, you will be deemed to have accepted those terms and conditions and agreed to be legally bound by them.

Carers Victoria is committed to protecting your privacy and personal information.

We collect, use and disclose personal information subject to the requirements of Australian and Victorian law.

This privacy statement refers to the way we collect and use personal information via our electronic media. A separate privacy statement covers our commitment in relation to the services we provide for carers.

Personal information and technology

Visiting Carers Victoria Website

The Carers Victoria website uses cookies to track site visits including pages accessed and any facilities used.  If you are concerned about the use of cookies, your browsers can be configured to notify you when you receive a cookie and provide you with the opportunity to reject it.  You may refuse all cookies from Carers Victoria websites however functionality may be reduced.  Our online credit card processing company may also use cookies for identification and anti-fraud purposes. 

Links to other externally controlled web sites are provided for your interest. While these links are provided in good faith, Carers Victoria does not control and is not responsible for the content or privacy practices of those websites.  Please refer to the relevant Privacy Policies on those pages before providing your personal information.   

Carers Victoria uses Google analytics to track visits to our website and we use this information to track the effectiveness of our website.  For more information please read Google’s Privacy Policy

Online Activity and Social Media

You can engage with Carers Victoria through social media, Facebook, Twitter, LinkedIn and Instagram.  We may get in touch with you via social media if you are not a follower by using the details on your record, such as your email address. If you do not wish this to happen, please contact the Privacy Officer at Carers Victoria (details below). 

Email Marketing

The Spam Act (2003) prohibits the sending of unsolicited emails, SMS or MMS messages for commercial purposes from or within Australia or to people in Australia. Carers Victoria is guided by the best practice developed on responsible electronic messaging practise by the Association for Data-driven Marketing & Advertising in conjunction with industry, consumer representatives and administered by the Australian Communications and Media Authority.

How we use personal information

Carers Victoria collects an individual’s personal information in different ways as necessary and by lawful means to carry out our work, including but not limited to:

  • when you donate or respond to a fundraising campaign
  • when you participate in one of Carer Victoria events or carer activities, including subscriptions to our newsletter, and
  • sourcing commercial lists from reputable suppliers.

We may photograph you at a Carers Victoria event. In this case we will take reasonable steps to obtain your consent before using the images.    

We may also use established and emerging technologies collect personal information see “Personal Information and Technology" above.


We take all reasonable steps to ensure that your personal information is protected. Carers Victoria and our hosting services apply security controls to protect our electronic media from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss.   

There are, however, always risks involved when information is transmitted electronically. You should be aware that the internet is an insecure public network and that there is always a potential risk that transactions are being viewed, intercepted or modified by third parties. 

If you feel that the information that you are sending is sensitive or confidential you should consider using a more secure way of contacting us – for example by phone or by post. 

By using our website you acknowledge that the internet is an inherently insecure environment and that you use the website at your own risk. You acknowledge that you do not hold Carers Victoria responsible for any security breaches, viruses, loss of data or other loss that may occur as a result of using this website.

Your rights

You are entitled to request details of any personal information we hold about you at any time. You can also ask us to change incorrect or out of date details, or to remove your information completely from our files.

If you feel that your privacy may have been breached, or have any concerns, questions or feedback about our privacy policies, please contact:

The Privacy Officer
Carers Victoria
PO Box 2204
Footscray VIC 3011

Carers Victoria Privacy Policy

Carers Victoria is committed to your privacy. Click here for information about how we protect your privacy.