Giving Feedback - compliment, concern or complaint
Carers Victoria’s Compliments, Complaints and Concerns Policy is clear that all service users or stakeholders have the right to make a complaint either in writing or verbally and, that all complaints will be dealt with:
- in a timely manner
- according to a transparent and accountable process
- the aim of a satisfactory resolution.
Carers Victoria will use the feedback obtained to improve our services and to inform our advocacy on behalf of carers. Compliments and other feedback received is welcomed and incorporated into our service satisfaction measures.
All complaints will be responded to systematically according to our complaints handling procedure.