Giving Feedback - compliment, concern or complaint

Carers Victoria’s Compliments, Complaints and Concerns Policy is clear that all service users or stakeholders have the right to make a complaint either in writing or verbally and, that all complaints will be dealt with:

• fairly,
• confidentially
• seriously
• in a timely manner
• according to a transparent and accountable process
• the aim of a satisfactory resolution.

Carers Victoria will use the feedback obtained to improve our services and to inform our advocacy on behalf of carers. Compliments and other feedback received is welcomed and incorporated into our service satisfaction measures.

All complaints will be responded to systematically according to our complaints handling procedure.

Compliments, Complaints and Feedback Form

Help us improve

We want to give you the best service possible and are always looking for ways to do better. To help us, please tell us what you think.

You don't have to give your name, but if you'd like us to follow up with you about your feedback, please let us know your name and how we can contact you.

Your Privacy

Carers Victoria respects your privacy. We follow the rules of the Privacy Act 1988 (Cth) to keep y our information safe. To find out more about our Privacy Policy go to (put the link to the webpage here)